Assessor Resource
ICTTEN6044A
Coordinate fault rectification and restoration of service following network outages
Assessment tool
Version 1.0
Issue Date: April 2024
Network engineering staff who coordinate fault rectification and restoration of service following network outages apply the skills and knowledge in this unit.
This unit applies to network engineers, managers or senior operational staff who have high level technical skills and appropriate authority to coordinate the activities of maintenance personnel. It addresses compliance issues associated with service level agreements.
This unit describes the performance outcomes, skills and knowledge required to identify, analyse and resolve service faults by coordinating fault rectification. It describes strategies for dealing with customers, operational staff and associated system restoration.
Network faults in service provider Core and Access Networks impact on services provided to customers.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)